Shipping policy

Order processing

Orders are typically processed and dispatched within 1–3 business days of purchase. You will receive a shipping confirmation email with tracking information, where available, once your order has shipped.

Delivery times and costs

Delivery times vary depending on your location and the shipping method selected at checkout. Exact shipping costs and estimated delivery times for your address are calculated and displayed at checkout before you complete your purchase.

International orders, customs and import duties

For orders shipped outside the European Union, your order may be subject to import duties, customs fees, and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before ordering.

Lost or delayed shipments

If your order has not arrived within the expected delivery window, please contact us at iisak.jokisalo@atelier-229.com and we will investigate with the carrier.

Questions

For any shipping-related questions, contact us at iisak.jokisalo@atelier-229.com.